- I installed Mac Catalina and it won't load my trusty Acrobat Pro. So I upgraded to this new Acrobat DC Pro, and it was supposed to install. Yet every time I try to install it, it hangs at 9.2%. I can never get it past this point. This is very annoying. There is lots of help for older.
- It is possible that you install macOS Catalina on your Mac, only to find that some of your software like Microsoft Word 2011 won't run or even open in macOS 10.15 at all. Instead, you may receive a message like below to inform you that your app is not optimized for your Mac and needs to be updated.
- My Mac Won't Download Catalina
- Catalina Won't Install
- My Mac Won't Download Catalina Download
- Mac Catalina Won't Install
- My Mac Won T Download Catalina
Apple’s latest macOS, Catalina, has just been released to the public last October 7, 2019 and you can now install it on your Mac, as long as your device meets the hardware requirements. First revealed during the WWDC 2019 conference in San Jose, California, macOS Catalina introduces some new exciting features and functionalities.
Catalina update problems like Mac won't boot after macOS update still occur. Except for APFS conversion, the macOS Catalina update will automatically divide your hard drive into two volumes. One is the read-only Macintosh HD system volume, and the other is Macintosh HD - Data for saving your files.
As we say goodbye to iTunes, macOS Catalina brings in new apps and features to the table, including Apple Music, Podcasts Books, and TV. Another major feature is Sidecar, which can turn your iPad into another display. For ordinary users, this means getting a secondary display for free. For developers, on the other hand, this secondary screen can be used as a drawing tablet using supported apps.
Click Continue to start the download process. Depending on your Internet connection speed, the download might take some time. Once the download is complete, you will have the complete setup file. If you’ve still got problems using your printer with macOS Catalina, try removing it from your Mac altogether, then reconnecting it. As you reconnect the printer, macOS may prompt you to download new software or drivers. If you use a wired printer, disconnect the cable that links it to your Mac.
With the release of macOS Catalina 10.15, a lot of Mac users are enthusiastic to install the newest Mac operating system. Just like the previous versions of macOS, some were able to upgrade without a hitch, but several users encountered various issues during downloading and installation of the update.
Some users experienced slow downloading of the update, while others got error messages when installing Catalina, including:
- Storage system verify or repair failed
- This copy of the Install application can’t be verified. It may have been corrupted or tampered with during downloading.
- An error occurred while preparing the installation. Try running again.
- Copy of install macOS application is damaged and can’t be used to install macOS.
- There is not enough free space on the selected volume.
This guide will give you a detailed rundown of the most common macOS Catalina installation and update errors encountered by Mac users when upgrading or installing macOS Catalina, along with the instructions on how to deal with these hiccups.
Why macOS Catalina Won’t Install
Various problems can occur during the installation of macOS Catalina. If the installation won’t start, seems to freeze midway , or never seems to complete, then it means that there must be something wrong somewhere.
The first main reason why users can’t install macOS Catalina is compatibility problem. If your Mac doesn’t support macOS Catalina, you won’t be able to proceed with the installation. You need a fairly recent Mac to be able to run macOS Catalina. Here are the Mac models that support the newest macOS:
- MacBook (2015) and later
- MacBook Air (2012) and later
- MacBook Pro (2012) and later
- Mac Mini (2012) and later
- iMac (2012) and later
- iMac Pro (2017) and later
- Mac Pro (2013) and later
If your device is not on this list, then you’re sure to run into problems when installing Catalina.
Another thing you need to check before installation is your available storage space. You will need around 6.5 GB just to download the installer. Once you’ve downloaded it, the amount of space you will need during the installation depends on whether you’re doing a clean install or an upgrade.
A clean install will eat up around 20 GB of storage. On top of that, you have to make room for apps, user data, and user updates. An upgrade install, on the other hand, will only take up 6.5 GB of space for the installer, plus some installation files that the installer will copy to your startup drive.
If you’re tight on storage space, you should consider removing unneeded apps and files on your Mac. You can uninstall the apps one by one, and delete cache files and data using Outbyte MacRepair. Make sure you have at least 25 GB of free space to be able to install macOS Catalina successfully.
Aside from compatibility issues and insufficient storage, poor internet connection, incomplete or corrupted installation files, hard disk problems, and faulty software can also cause issues during the installation of macOS Catalina.
Installation Checklist for macOS Catalina
Before proceeding with the installation, it is necessary to spend some time ticking off the checklist below. These steps will not only prevent errors from happening, but also ensure that your data remains safe in case something goes wrong.
- Back up your Mac, especially your iTunes media library since Catalina will no longer have iTunes.
- Take note of the 32-bit apps on your Mac . You will need to update them to the 64-bit version after upgrading, or find an alternative for them.
- Delete old Install macOS files from your Applications folder. These old macOS installation files may cause error during the upgrade.
- Remove all external drives and accessories.
- Plug in your Mac’s power adapter.
- Connect to a stable Wi-Fi network.
Once you’ve completed these steps, you can now proceed with the upgrade.
How to Upgrade to macOS Catalina
The easiest way to download and install macOS Catalina is through the App Store on your Mac. Just open the App Store and search for macOS Catalina. Click the install button to start downloading, then click Continue.
You can also visit the macOS Catalina website and download the installer from there. The installer will be downloaded to the Applications folder on your Mac. Once downloaded, the installer will open by itself. Just follow the onscreen instructions to proceed with the installation. You might be asked to log in using your admin username and password during the process.
As long as your device is compatible with Catalina and you’ve followed the instructions, you’ll be able to successfully install the new macOS on your Mac. But if you encounter any error during the download or installation, refer to our guide below to sort out the issue.
How to Fix Common Download Errors for macOS Catalina
Downloading the installer is the first step of the installation process. The installer takes up 6.5GB of storage, but you will need more space to be able to run the new macOS smoothly. If you have Automatic Updates enabled, the installer might already be downloaded on your device.
If the installer has not yet been downloaded, go to the Apple menu > System Preferences > Software Update to download Catalina.
If the downloading process gets stuck or is taking a long time to complete, here’s what you can do:
- Go to the Apple Server status website and check if the macOS Software Update‘s button is green. If not, then there’s probably some issues with the website, so you might need to try upgrading some other time.
- If the macOS Software Update is green, but you’re still having download problems, check your internet connection. Consider switching to a wired internet connection if possible.
- If the download is stuck for a long time, cancel it by clicking the X button.
- Switch to a different DNS server and retry the download again.
It might take a few attempts for the downloading to be successful, especially in the early days of the release of the update.
How to Fix Errors When Preparing for the Installation of macOS Catalina
Once you have successfully downloaded the installer to your device, the system then prepares your Mac for the installation process. There are users who encountered errors during this stage and came across the Error occurred preparing the installation. Try running the applicationagain message.
The first thing you need to do when you encounter this error is to reboot your Mac. You might need to restart your system a couple of times to deal with this problem. If the error doesn’t go away after rebooting, here are some steps you can try:
Check Your Mac’s System Date and Time.
An incorrect system time usually gets in the way of a lot of system processes, including updates. To make sure your Mac’s date and time are correct, follow the instructions below:
- Go to the Apple menu > System Preferences > Date & Time.
- Tick off Set Date and Time Automatically.
- If the option is already checked, uncheck it then reboot your Mac.
- Go back to the Date and Time panel and check the option again.
- Next, try re-installing macOS Catalina.
Re-Download the Installer.
If the step above did not work, you might have to delete the macOS Catalina installer on your Applications folder. Find the Install macOS file in the Applications folder and move it to the Trash. Empty the Trash and reboot. Once your Mac restarts, try downloading the installer and then run the install process again.
Delete the Installinfo.plist File.
If you encounter the Copy of install macOS application is damaged and cant be used to install macOS error during the preparation of the installation, the best workaround is to delete the installinfo.plist from the installer package, then try re-installing.
To delete the installinfo.plist file, check out the steps below:
- Go to the Applications folder and look for the installer package for macOS Catalina. It is usually named Install macOS.
- Right-click on the file and select Show Package Contents.
- Click on Contents > SharedSupport.
- Delete the Installlnfo.plist inside the folder.
- Type in your admin password to confirm the action.
- Click on the installer to run it again.
How to Fix Catalina Installation Errors on Mac
After preparing your Mac, the system then proceeds to the installation process. There are different errors you might encounter at this stage, so you need to take note of the error message and at which stage it happened.
Here are some of the errors you may encounter during the installation process.
Stuck at Setting Up Screen
When you’ve been stuck with the Setting up your Mac message for several hours or you encounter the dreaded spinning wheel, the best way to deal with this is to restart your device. Press the power button to shut down your Mac, then press it again to reboot.
Storage Space Problems
If you failed to optimize your storage space before the installation, you might come across errors related to insufficient storage space. You might see the macOS Could not be installed, the target disk is too small message or the There is not enough free space on the selected volume error.
This happens because you do not have enough space on your Mac. Free up some storage first before proceeding with the installation. You might need around 20GB to 25GB of space for macOS Catalina to run efficiently on your Mac.
Network Access Error
If you see a Code=551 error anytime during the installation process, you need to check your network settings. This error happens to devices with overactive firewall or those installed with third-party security software, such as VPN and antivirus. If this happens, disable this software first before trying to reinstall macOS Catalina.
Installation Doesn’t Complete
Sometimes, your Mac gets stuck with the x minutes remaining screen during the installation. When you encounter this problem, click the X button to exit the installation process and check your console logs. It is possible that your user account is corrupted, preventing your system from completing the installation process.
The only way to deal with this is to create another admin user account and install macOS Catalina using that account.
Mac Fails to Start After Update
You might think that everything is over once you finish the installation process and your Mac restarts. But sometimes, errors can still happen even after the installation has been completed. Some users reported getting stuck with a black screen, while others encounter the spinning wheel during the restart following the update.
This error is usually caused by incompatible or corrupted kext files. Kext or Kernel Extension files are the drivers for macOS. To check whether kext files are causing the error, move all of them out of your Extensions folder before rebooting your Mac.
To move your kext files, follow the steps below:
- Boot your Mac into Safe Mode by holding down the Shift key until you see the Apple logo.
- Open Terminal under the Utilities folder, then copy-paste the following command:
mkdir ~/Extensions-Backup && sudo mv /Library/Extensions/* ~/Extensions-Backup/
Once done, restart your Mac in normal mode and see if it goes through.
My Mac Won't Download Catalina
If All Else Fails, Do a Fresh Install.
If you’re still having issues despite following the guide above, you may need to do a fresh install of macOS Catalina. To do this:
- Shut down your Mac.
- Press Power + Command + R keys to bring up the macOS Utilities screen .
- Click Reinstall macOS.
- Select Disk Utility > Erase HDD.
- Install the macOS Catalina from here.
Remember that erasing your HDD will delete all of your files and settings, so make sure you have a backup before doing a fresh install. This should hopefully take care of common macOS Catalina installation problems.
Apple recently released the latest version of its Mac operating system. macOS Catalina will introduce a number of new features to your Mac. This article explains how you can upgrade to macOS Catalina. This article also teaches you how to fix the most common macOS Catalina problems.
Catalina Won't Install
1. Installing macOS Catalina may take many hours. Make sure you’re connected to a power source if you are using a notebook computer.
2. Not all models can support Catalina. Is your Mac compatible? You can install Catalina on the following Mac models.
The macOS Catalina compatible Macs:
- MacBook (2015 or later)
- MacBook Air (2012 or later)
- MacBook Pro (2012 or later)
- Mac mini (2012 or later)
- iMac (2012 or later)
- iMac Pro (all models)
- Mac Pro (2013 or later)
You can check your version by going to the Apple menu > About This Mac. If your Mac is not compatible, the installer will let you know.
3. Back up your Mac. This is important, the upgrade may not go as planned. And many things can go wrong. You can use Time Machine.
4. Make sure that your Mac has at least 12.5GB free space. If you do not have ample room, make room. You can check your available storage by going to Apple menu > About This Mac, then click Storage. You can click the Manage button to open Storage Management. If you need more space, you may want to delete old and unused apps, empty Trash, compress large files, etc. This will also speed up your Mac.
5. You can install Catalina if your computer is currently running OS X Mavericks or later. You can learn your macOS name by going to Apple menu > About This Mac.
1. To upgrade from macOS Mojave:
- On your Mac, go to Apple menu > System Preferences, then click Software Update.
To upgrade from other macOS versions (Mavericks or later):
- Go to the Mac App Store and download Catalina.
2. Click Upgrade Now. Your Mac will start downloading the macOS Catalina software. Depending on your Internet connection, it may take several hours.
3. Once the download is done, the macOS Catalina installer will open. The installer says “to set up the installation of macOS Catalina, click Continue. Click Continue:
4. The next screen will ask you to agree to the software terms. Click Agree.
5. The next window will ask you where. e.g., Machintosh HD, you want to install this upgrade. Click Install. You may have to enter your Admin password.
6. Installation will start. When it is done, you will need to click Restart to restart your computer.
When your computer restart, just follow the onscreen instructions and you will be done.
Common Catalina Problems
The Request Timed Out
This error occurs because of poor Internet connections. Please make sure that you have a reliable Internet connection. And then retry again.
This problem may also occur because of the fact that a lot of people are trying to download macOS Catalina at the same time. Just wait and try again later.
Not Enough Free Space
The macOS Catalina installation may also fail if you do not have enough storage space available on your Mac. If you are having this problem, you may get an error message saying “macOS could not be installed on your computer. There is not enough free space on Macintosh HD to install. Quit the installer to restart your computer and try again.”
As stated above, you need at least 12.5 GB free space available on your Mac. This article explains how you can free up hard disk space on your Mac.
Installation Stuck: Setting Up Your Mac…
Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off and then turn your Mac back on. Your Mac should start up normally.
If that does not solve, please see this article.
Stuck on Screen Time set up
Press the power or Touch ID button for up to 10 seconds until your Mac powers off and then restart your Mac.
Spotlight, Mail Search is not working
My Mac Won't Download Catalina Download
Try rebuilding the Spotlight index. Go to Apple menu > System Preferences, then click Spotlight. Now click Privacy and add folders or disks that you want to index and exit Preferences. See also: Spotlight not working?
Other Catalina problems:
Mac Catalina Won't Install
- “helpermcp” will damage your computer. You should move it to the Bin.
My Mac Won T Download Catalina
You can also always contact Apple support.