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BlackBerry Link is an app that makes it easy to access, sync, and organize your music, photos, and information between your BlackBerry 10 and your computer.

Blackberry software update

On this page:

App features

  • Access, sync, and organize your content between your BlackBerry 10 device and your computer.
  • Update and reload software on BlackBerry 10 devices.
  • Back up/restore most of the data on your BlackBerry 10 device, including settings, phone history, fonts, saved searches, browser bookmarks, messages, organizer data, and media files.

Windows system requirements

  • Intel compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater
  • 100 MB of free hard disk space for typical installation
  • Windows XP SP3 or later, Windows Vista, Windows 7, Windows 8
  • Microsoft .NET Framework 3.5 SP1 or an active Internet connection
  • iTunes 10.1 or later or Windows Media Player 11 or later for music synchronization
  • A BlackBerry smartphone running BlackBerry 10 OS and a media card or built-in media storage

Mac system requirements

  • Mac OS 10.7 or later
  • iTunes 10 or later for music and video synchronization
  • iPhoto version 9 (iLife ’11) or later to import your pictures and videos
  • An active Internet connection
  • A BlackBerry smartphone running BlackBerry 10 OS and a media card or built-in media storage

Download and install

Blackberry
  1. Go to http://www.blackberry.com/blackberrylink.
  2. Click the Windows or Mac download link.
  3. Fill in any requested information.
  4. Click the Download button.
  5. Once downloaded, open the file to begin the installation.
  6. Follow the on-screen instructions to finish the installation.

Backup data

  1. On your computer, open BlackBerry Link.
  2. Connect your device to your computer using a USB cable.
  3. At the left of the screen, click your device.
  4. Click Backup & Restore.
  5. Click Back Up Device. Keep in mind you can select what data to include in your backup files under Settings.

Restore data

  1. On your computer, open BlackBerry Link.
  2. Connect your device to your computer using a USB cable.
  3. At the left of the screen, click your device.
  4. Click Backup & Restore.
  5. Click Restore Device.
  6. Click a backup file.
  7. Clear the Restore all data checkbox.
  8. Select the checkbox beside one or more databases that you want to restore.
  9. Click Restore.

Transfer data to new device

  1. Determine the types of data you want to transfer.
  2. Click the type of device you are transferring data from:

Set up calendar and contacts

  1. On your computer, open BlackBerry Link.
  2. Connect your device to your computer using a USB cable.
  3. At the left of the screen, click your device.
  4. Click Contacts/Calendar.
  5. Click Configure.
  6. Choose the desired account from the drop-down list.
  7. Click OK.
  8. Under Settings, enable or disable any desired features.
  9. Click Configure next to Calendar or Contacts to change the following sync settings:
    • Sync Direction
    • Conflict Resolution
    • Device Sync Period (Calendar only)
    • Folders to Sync
  10. Click Sync Calendar/Contacts to begin synchronization.

Update device software

  1. Before you begin, make sure to back up any desired data.
  2. On your computer, open BlackBerry Link.
  3. Connect your device to your computer using a USB cable.
  4. At the left of the screen, click your device.
  5. Click Software Updates.
  6. Click Check for Updates.
  7. If updates are available, click Install Update. Wait for the software update to complete.

Reload device software

  1. Before you begin, make sure to backup any desired information.
  2. On your computer, open BlackBerry Link.
  3. Connect your device to your computer using a USB cable.
  4. At the left of the screen, click your device.
  5. Click Preferences at the top right.
  6. Click Reload Device Software.
  7. Click Reload.
  8. Click OK on the warning prompt.
  9. Wait for the reload to complete. Keep in mind you may be prompted to power off the device and / or confirm the device PIN.

Force software reload

  1. Close all programs on your computer.
  2. Detach all BlackBerry smartphones, including the BlackBerry 10 smartphone that cannot be booted up.
  3. Using Internet Explorer, go to http://www.blackberry.com/updates.
  4. Scroll down the page and click the Check for Updates button.
  5. Install any plugins as directed and wait until you see Select a device to connect.
  6. Connect the BlackBerry 10 smartphone that cannot be booted up.
  7. Hold the power button for 10 seconds until the BlackBerry smartphone turns off
  8. Press the power button again to power it on.
  9. A prompt will appear and the BlackBerry smartphone will show in the drop down list shortly after the LED turns red.
  10. Click the OK button within 15 seconds to continue.
  11. The BlackBerry 10 smartphone will now power itself off after a couple of minutes. You'll notice the LED turn green.
  12. Follow the prompts to install the BlackBerry Software and once the installation is complete, the smartphone will power on.

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